Shipping & Returns

Where we deliver

We dispatch wholesale orders anywhere in India. Delivery is handled by courier partners, and we use the most suitable service for the size and weight of your order.

Shipping charges

Shipping is not included in the product prices on this website. Your shipping charge depends on the weight, volume and destination of your order, and it is confirmed with you on WhatsApp before dispatch.

Dispatch and delivery timelines

Our team works Monday to Saturday, 10:00 AM – 7:00 PM IST. Orders confirmed during these hours are prepared for dispatch within the timeline agreed with you at confirmation. Orders received outside working hours are picked up on the next working day.

Delivery time depends on the destination and courier. Custom-printed orders need time for artwork approval and production before dispatch; this is confirmed in your order reply.

Packaging

Bulk orders are packed in sturdy cartons, with fragile items wrapped individually. Please let us know in your order notes if you need special packing.

Check your delivery

Please check the carton on delivery against the packing list and invoice. If the carton is badly damaged, note this on the courier's delivery sheet before you sign for it, and tell us the same day.

Damaged or incorrect items

If an item arrives damaged, defective or different from your order, please report it within 48 hours of delivery. Message us on WhatsApp at +91 9004923163 or email Unitycartecommerce@gmail.com with:

• Your order reference and invoice number
• Clear photos of the damaged or incorrect items and the outer carton
• A short video of unboxing, if possible, showing the contents as delivered

Returns and replacements

We accept returns or replacements only for items that are damaged in transit, defective, or different from your confirmed order. Returns are not accepted for customised or custom-printed products, for products opened and used, or for change of mind after dispatch.

Once we receive your report and photos, we will review the claim and confirm the outcome on WhatsApp. An approved replacement is sent in the next available dispatch. An approved refund is processed to your original payment method within the period agreed when the claim is approved.

Cancellations

You can cancel an order before it is dispatched by messaging us on WhatsApp. Customised orders cannot be cancelled once production has started. Please see our Terms & Conditions for full details.