Frequently asked questions
Answers to the questions we hear most often about ordering wholesale from UnityCart. If your question is not here, message us on WhatsApp.
Is UnityCart a retail store?
No. UnityCart is wholesale only. We sell to businesses, event planners, institutions and resellers in bulk quantities, and we do not sell single items to individual retail customers.
What is the minimum order?
The minimum order value is ₹50,000 before GST and shipping. The maximum you can order through the website is ₹2,00,000. Larger orders need a custom quote, which you can request on WhatsApp.
What is MOQ, and how do quantities work?
MOQ means minimum order quantity: the smallest number of pieces you can order of a product. Each product page shows its MOQ. You can order in multiples of the MOQ, for example 25, 50 or 75 pieces when the MOQ is 25.
How do I place an order?
- Browse the catalogue and add products to your cart in their MOQ quantities
- Check that your cart total reaches the ₹50,000 minimum
- Fill in your business and delivery details at the cart
- Tap Send Order on WhatsApp. Our team replies to confirm the final order
Can I pay online?
Online payment is not available on the website. Payment methods, advance payment and any credit terms are agreed with you on WhatsApp before dispatch.
Are prices inclusive of GST?
Prices exclusive of GST & shipping. GST is added at the rate that applies to your order, and shipping is charged separately. Both are confirmed with you before dispatch.
How long does delivery take?
Delivery time depends on the destination, the courier and the size of the order. We confirm the dispatch date and expected delivery window in our reply to your order. Custom-printed orders need extra time for artwork approval and production.
Do you deliver across India?
Yes. We dispatch wholesale orders anywhere in India. Shipping is quoted on WhatsApp, based on the weight, volume and destination of your order.
Can I get custom branding or printing?
Yes, on selected products. Send us your logo or message on WhatsApp together with the product and quantity you need. We will confirm what is possible, the printing minimum and the timeline, and you approve the artwork before production starts.
Can I change or cancel my order?
You can change or cancel an order before it is dispatched by messaging us on WhatsApp. Once custom printing has started, the order cannot be changed or cancelled. See the Terms & Conditions for full details.
What if my order arrives damaged or incorrect?
Report it within 48 hours of delivery with your order reference, clear photos of the items and carton, and a short unboxing video if you can. We will review the claim and confirm the replacement or refund on WhatsApp. See Shipping & Returns for details.
Will I get a GST invoice?
Yes. A GST invoice is issued for each confirmed order. Please add your GST number in the order details so that the invoice is issued in your business name.
How do I contact you?
WhatsApp or call +91 9004923163, or email Unitycartecommerce@gmail.com. We are open Monday to Saturday, 10:00 AM – 7:00 PM IST.